Last updated: December 13, 2025
This Privacy Policy explains how PetsHub (“PetsHub,” “we,” “us,” “our”) collects, uses, shares, and protects information when you visit or shop on www.petshubs.shop (the “Site”) or interact with us.
We may collect the following categories of information:
A. Identifiers & Contact Information
Name, email, phone number, shipping/billing address, account identifiers.
B. Order & Transaction Information
Items purchased, order amounts, payment confirmations (we do not store full payment card details), refunds, and customer support history.
C. Device & Usage Data
IP address, browser type, device identifiers, approximate location, pages viewed, clickstream, cart activity, and referral URLs.
D. Communications
Messages you send to us (email, support requests), and any photos/videos you provide for claims.
E. Cookies and Similar Technologies
We use cookies and similar technologies to operate the Site, remember preferences, analyze performance, and support advertising/measurement.
We use information to:
Process orders, payments, shipping, returns, and customer support
Communicate with you about your order and account
Detect fraud and secure the Site
Improve the Site, products, and customer experience
Send marketing communications (where permitted and based on your preferences)
Measure and improve advertising performance
If you are in the EEA or UK, we process personal data based on:
Contract (to fulfill your order)
Legitimate interests (security, fraud prevention, site improvement)
Consent (where required for certain cookies/marketing)
Legal obligations (tax, accounting, compliance)
We may share information with:
Service providers that help run our business (payment processing, shipping/fulfillment, analytics, customer support tools).
Advertising and measurement partners to measure and improve marketing (this may involve cookies/pixels).
Legal/compliance when required by law, to respond to lawful requests, or to protect rights and safety.
We do not “sell” personal information for money; however, some data sharing for advertising may be considered “sharing” under certain laws (see Section 8).
We use cookies/pixels for:
Essential site functions (cart/session/security)
Analytics (understand site performance)
Advertising measurement and potentially interest-based advertising
You can manage cookies in your browser settings. Some features may not work without cookies.
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for international data transfers.
We retain personal information as long as needed for the purposes described and as required by law. We use reasonable administrative, technical, and physical safeguards, but no online system can be guaranteed 100% secure.
A. General Rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your data, and to opt out of certain marketing.
B. California (CCPA/CPRA) Rights
California residents may have rights to:
Know what personal information is collected, used, disclosed, and sold/shared
Request deletion and correction
Opt out of sale or sharing of personal information, including via a user-enabled Global Privacy Control (GPC), where applicable
Do Not Sell or Share (Opt-Out):
To opt out of “sale” or “sharing” (as defined by California law), contact us at support@petshubs.shop with the subject line “California Privacy Opt-Out”. If we implement a dedicated on-site opt-out page/link, it will be available on the Site and in this Privacy Policy. (California guidance emphasizes opt-out rights for sale/sharing.)
We will not discriminate against you for exercising your privacy rights.
The Site is not intended for children under 13 (or higher age where required by local law). We do not knowingly collect personal information from children.
We may update this Policy from time to time. The “Last updated” date indicates the most recent revision.
Privacy inquiries: support@petshubs.shop
Website: www.petshubs.shop