Frequently Asked Questions
SHIPPING
How long will it take to get my order?
Once your order is placed, it will be processed within 1-2 business days before shipping.
US deliveries typically take 5-8 business days.
International orders typically arrive in 5-16 business days , depending on location.
You'll receive full tracking details in your confirmation email, and rest assured, all orders are fully insured and tracked for your peace of mind.
HELP! I provided a wrong address. What can I do?
Now you should be quick. We can only change your shipping address before the package leaves our facility.
Send us an email to support@pulse.com or use our Contact Us form.
Do you ship internationally?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Can I return my product?
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Pulse Pro 3™
Will this actually help my kind of pain?
It’s not some magic gadget or fancy promise, it works in a simple, practical way that makes sense the moment you try it.
If your pain comes from muscle tension, stiffness, knots, overuse, or long hours sitting, the Pulse Pro 3™ helps release that built-up tightness, improve circulation, and let your body move more freely again.
It’s not meant for fresh injuries, fractures, or anything your doctor hasn’t cleared, but for everyday aches and tension, it can make a real difference.
How soon will I feel a difference?
Most people feel noticeable relief during their very first session. That deep, satisfying release you didn’t realize you were missing. But for lasting results, consistency matters. Using it daily for 10–15 minutes helps retrain your muscles to relax, improve circulation, and keep tension from coming back.
Can I use it on any part of the body?
Yes! The Pulse Pro 3™ is designed for full-body use. From neck and shoulders to back, arms, and legs. Just avoid direct use on the head or sensitive areas. Wherever your muscles ache, it’s safe to use there.
Is it safe to use?
Absolutely. The Pulse Pro 3™ is gentle but effective and can be used every day. It’s been tested for safety and comfort.
Start on the lowest setting and gradually increase intensity as your muscles warm up and adjust.
It’s designed to be gentle yet effective for all body types and ages. Avoid direct use on bones, joints, or sensitive areas, and always listen to your body.
How heavy is the Pulse Pro 3™?
It’s lightweight and ergonomically balanced to prevent hand or wrist strain, weighing just enough to deliver deep pressure without tiring your arm during use.
Is it cordless or does it need to stay plugged in?
The Pulse Pro 3™ is fully cordless and rechargeable. One full charge provides many hours of use, so you can enjoy your massage anywhere, from the living room to the office.
How loud is it?
It’s impressively quiet. Most users describe it as a soft hum, calm enough to use while watching TV or relaxing before bed without disturbing anyone.
Can seniors use it safely?
Absolutely. The Pulse Pro 3™ was designed with comfort and safety in mind. It’s easy to hold, simple to operate, and perfect for users of all ages, especially those looking to ease tension or improve circulation gently.
WARRANTY
What if it stops working?
Pulse© products go through a strict quality inspection period in order to assure premium products. We are so confident in their quality to offer you an extended 3-year warranty.
In case your product presents malfunctions or manufacturing defects, we’ll quickly organize a free replacement.
However, our warranty does not cover theft, accidental damage, damage from regular wear and tear, or issues resulting from misuse or mishandling.
