HASSLE-FREE RETURNS 30-day postage paid returns
SAVE UP TO 50% OFF ENDS
HASSLE-FREE RETURNS 30-day postage paid returns
SAVE UP TO 50% OFF ENDS
HASSLE-FREE RETURNS 30-day postage paid returns
SAVE UP TO 50% OFF ENDS
HASSLE-FREE RETURNS 30-day postage paid returns
SAVE UP TO 50% OFF ENDS
HASSLE-FREE RETURNS 30-day postage paid returns
SAVE UP TO 50% OFF ENDS
HASSLE-FREE RETURNS 30-day postage paid returns
SAVE UP TO 50% OFF ENDS

SHIPPING POLICY — PetsHub

Last updated: December 13, 2025

This Shipping Policy explains how shipping works for orders placed on www.petshubs.shop (the “Site”). By placing an order, you agree to the terms below.

1) Order Processing


Processing time: 1–5 business days (most orders process within 3–5 business days).

Processing time does not include transit time and may be longer during peak periods, promotions, holidays, or due to operational constraints.

2) Shipping Destinations

We ship internationally, including to customers in the United States, European Union, United Kingdom, Canada, and Australia, and other eligible destinations (where available).

3) Estimated Transit Times


Typical delivery time after dispatch: approximately 2–3 weeks (up to 3 weeks).

Transit times are estimates, not guarantees. Delays may occur due to customs, carrier disruptions, weather, peak season congestion, or other factors outside our control.

4) Split Shipments

Your order may arrive in multiple packages. This can happen when items ship from different locations or are packaged separately.

5) Tracking


Tracking is provided for most shipments.

Tracking events may take time to update and can be limited in certain regions or last-mile networks.

6) Customs, Duties, Taxes, and Import Fees

International orders may be subject to customs duties, VAT/GST, brokerage fees, and import taxes. These charges are determined by your local authorities and are the customer’s responsibility, unless explicitly stated otherwise at checkout.

Customs processing may also delay delivery.

7) Address Accuracy & Delivery Attempts


You are responsible for providing a complete and accurate shipping address.

If a package is returned due to an incorrect/insufficient address, refusal, or failure to claim within the carrier’s holding period, we may require an additional fee to reship the order.

8) Delivered-but-Not-Received, Theft, and “Safe Place” Deliveries

If tracking shows “delivered” but you did not receive the package:

  1. Check with household members/neighbors and around the delivery location.
  2. Contact the carrier immediately to open an inquiry.
  3. Email us at support@petshubs.shop within 7 days of the “delivered” scan with your order number and any relevant details.

Please note: once a carrier marks a package as delivered to the address provided, the carrier may consider the shipment fulfilled. We will assist with investigations, but we cannot guarantee replacements/refunds for theft or misdelivery where the carrier confirms successful delivery to the provided address (except where required by applicable law).

9) Force Majeure

We are not responsible for shipping delays or failures caused by events beyond reasonable control, including (without limitation) strikes, carrier disruptions, customs delays, natural disasters, acts of war, pandemics, or governmental actions.

10) Contact

Shipping support: support@petshubs.shop

Website: www.petshubs.shop